Citizen Charter

Jauhar Institute of Medical Sciences and Hospital

Location

It is located in Mohammad Ali Jauhar University, Jauhar Nagar, Rampur

Dear citizens,

You are welcome to Jauhar Institute of Medical Sciences and Hospital, Rampur. JIMS is committed to provide quality services and medical care to each and every citizen. We have a plethora of doctors, Medical surgeons and auxiliary staff who are highly competent & well-versed in the latest clinical skills. We strive hard to provide comprehensive, high quality tertiary care services to our patients. JIMS possesses the complete know-how to prepare learned & well qualified medical professionals as well.

This charter seeks to provide the following information:

1. The services available in the hospital.
2. Quality of services that the patients have the access to.
3. The means of redressal of complaints regarding poor quality or denial of service.
4. The means by which the quality of the services can be enhanced.

Our Mission

Our mission is to provide outstanding and affordable medical care in a patient friendly environment and in a spirit of compassion to all, regardless of race, caste, religion and economic status. JIMS is an institute dedicated to establishing a center of excellence in health care and improving the well-being of the community through quality programmes of preventive medicine, medical education and research to spread health and to make the nation a healthier and happier place to live in.

General Information

JIMS has more than 300 beds with facilities in different specialties.
JIMS runs 2 other centers to reach the population in the nearby area:
1. Rural Health Training Centre
2. Urban Health Training Centre

Enquiry and Information about College and Hospital

Telephone numbers of central enquiry: 0595-2328787
E-mail Address: principal@jimsr.ac.in

Enquiries

Reception is located at the entrance of the hospitals.Different sign boards, directional signs are fitted at the strategic points for guidance of the public. The duty rosters for the faculty members & resident doctors are displayed on the notice boards of all the departments. Inquiry & Reception counter functions round the clock. The staff members from Medical Record Section provide patient related information and also prepare the medical record (OPD cards/Admission case sheets) and statistics related to the hospital products (Services).

Emergency/ casualty services

Accident, Trauma, Medical and Surgical Emergencies at JIMS are served 24X7. Emergency cases are attended to promptly.

Officers in Charge of Casualty:

5 CMOs are on duty round the clock in shifts. Anyone with urgent medical problem can have consultation/treatment in the Casualty.
Depending on the nature of Casualty/Emergency which needs medical intervention, the patient will be registered at the Casualty registration counter and medical care will be provided promptly.
In addition to Casualty Medical Officers, Casualty has dedicated team of doctors from major specialties of Medicine, Surgery, Orthopaedics, Paediatrics, Obstetrics and Gynaecology and resident doctors, nursing staff, paramedics and orderlies to provide urgent medical services.
All endeavors are made to provide better medical care including all possible investigations (available in the hospital) and prompt treatment. However, at times, when there is extreme workload, cases that are not so urgent may have to wait for some time.

Outpatient Departments

OPD Registration Timings: 09:00 a.m. to 2:00 pm

OPD registration card can be obtained free at the OPD Registration counter located at the entrance of JIMS for consultation in general/specialty OPDs.
Referred cases from outreach centers and other hospitals should also get registered for consultation in the OPDs.
The patient has the right to consult any doctor/consultant. For prior appointment with any consultant on his/her OPD days, the patient should contact his/her OPD.
Patients are seen on first come first serve basis. However, out of turn consultation may be provided in case of emergency or to senior citizens.

Apart from regular OPDs in various departments, Facilities of Special Clinics

Like Diabetes, Spine, Immunization, Allergy and asthma clinic, Vertigo and headache clinic, Plastic surgery, Knee clinic, DOTS clinic, Drug dead diction clinic, Suicide prevention clinic etc are also available in JIMS.

Details of other Diagnostic & Support Services in the Associated Hospitals

Pathology, Biochemistry, Microbiology, Transfusion Medicine, Forensic medicine, Hospital stores, CSSD, Laundry, Dietary Services, Medical Record Department, Engineering section, AC Plant, Maintenance cell etc.
Many facilities are provided at OPD level, such as ECG, EEG, NCV, EMG, PFT, Echo, Ultrasound, Plaster, Injection and immunization, contraception and MTP services, minor surgical intervention, physiotherapy, bronchoscopy, endoscopy, etc.

In patient Treatment

Special wards like I.C.U., I.C.C.U., S.I.C.U., N.I.C.U., P.I.C.U etc. are equipped with modern gadgets and devices like ventilators, monitors, defibrillators, nebulizers, incubators etc. to provide better quality medical care.
All patients admitted in General Wards of the Hospital are treated free of cost.
Free diet is provided to all patients in the General Wards.
Staff nurses are on duty round the clock in the wards.
Admitted patients should contact the staff nurse for any medical assistance they need.

Equipments and Facilities

The hospital has the following services available

VISITING HOURS

MORNING: 6 AM to 7:00 AM
NOON: 1:30PM to 2:30 PM
EVENING: 5 PM to 8 PM
One attendant shall accompany every admitted patient.
Visitors are allowed only during notified visiting hours with visitor pass.

Laboratory

  • More than 2500 tests (pathology/Bio-Chemistry/Micro-Biology) are conducted in the labs per day.
  • The various samples are collected in Central Collection lab round the clock for testing and the reports are also issued
  • The quality control of the various laboratory tests is also ensured and various automatic and semi-automatic analyzers are used in the laboratories.
  • Reports are made available within the shortest possible time.
  • Emergency lab: Round the clock, all days.

Blood Banks

The hospital has a licensed, modern state of the art Blood Bank that functions 24 hours a day and provides facilities for blood donation, storage, issue of whole blood and its components according to the need. Strict precautions are taken and testing is done to prevent any blood borne infection (HIV, HBV, HCV, VDRL etc). Blood is issued on exchange basis and patient requiring blood should arrange healthy blood donor for exchange of blood

Supporting facilities Available

The hospital has the support of Civil, Electrical & Bio Medical Engineering wings to ensure proper maintenance and working of its various equipments.
The hospital has fully equipped modern operation theatres where all kinds of major and minor surgeries are performed using the latest techniques and technology.Periodical servicing and maintenance of instruments and equipments are made by the Bio – Medical engineering department for hazard free operations on emergencies.

Miscellaneous services

Having fully mechanized kitchen from where diet of patients is prepared, fully mechanized laundry with modern equipment and gadgets.
The Central Sterile Supply Department for providing sterilized supplies to various sections and operation theatres of the hospital is also available.
The full-fledged engineering wing also available for running the various hospital services round the clock. The DG sets, AC plant, Incinerator, Fire Hydrant System on all the floors, Sewage Treatment Plant, Boilers, Manifold services, lifts, etc. are some of the important services under their control.
An electric sub-station provides uninterrupted power supply to the hospital and campus. The hospital is connected to stand by generators in case of electricity break down. Adequate water and toilet facilities are available. Canteen facility is available for staff and the attendants of the patients which provide proper hygienic food.
Adequate number of Wheel Chairs and stretchers are available on request at the main reception of the hospital for the facility of patients who are not in position to walk. Ambulance Service is available 24 X 7 for transfer of patients.
Pharmacy is located in the Hospital OP premise which is open 24 hours on all days.

Responsibility of users

Grievance Redressal / complaints

There will be occasions when you will not be satisfied by our services and please do not hesitate to register your complaint. Every grievance will be duly acknowledged. It will help us to come to your expectation and serve you better.
Complain numbers: 0595-2328787